Warranty Info

A Return Authorization (RA) Form is required for all returns from stores to Benjamin Airguns.

Limited five-year warranty on all break barrel air rifles, PCP rifles, PCP pistols purchased on or after November 15, 2017

Product is warranted to be free of defects in materials and workmanship for 5 years. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover gun sights, optical sights (rifles scopes, lasers, and red dot sights), slings and/or other accessories. In the event of a defect under this warranty, Benjamin Airguns will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. Benjamin Airguns reserves the right to replace any product which is no longer available with a product of comparable value and function. If Benjamin Airguns determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.

NOTE: BREAK BARREL AIR PISTOLS ARE EXCLUDED FROM THIS WARRANTY AND ARE COVERED SEPARATELY UNDER BENJAMIN AIRGUNS' STANDARD LIMITED ONE YEAR WARRANTY.

What is covered:

  • Parts and Repair of any factory defect of material or workmanship.
  • Transportation charges to consumer for the repaired product and/or replacement product.

What is not covered:

  • Transportation charges to Authorized Service Station for defective product.
  • Normal wear and tear from regular use.
  • Damaged parts as a result from misuse, neglect or tampering.
  • Damage caused by dry-fire, abuse, modification or failure to perform normal maintenance – see Owner’s Manual.
  • Improper installation or maintenance performed by someone other than a Benjamin Airguns Authorized Service Station.
  • Any other expense.

ANY DISASSEMBLY OR MODIFICATION NOT PERFORMED BY A BENJAMIN AIRGUNS AUTHORIZED SERVICE CENTER WILL VOID YOUR WARRANTY.

THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. BENJAMIN AIRGUNS DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Limited one-year warranty on CO2, variable pump, lever action, break barrel, PCP airguns

Product is warranted to be free of defects in materials and workmanship for 1 year. Buyer should retain the original sales receipt as record of date of purchase. If no receipt, the Product is warranted for 1 year from date of manufacture. This warranty does not cover gun sights, optical sights (rifles scopes, lasers, and red dot sights), slings and/or other accessories. In the event of a defect under this warranty, Benjamin Airguns will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. Benjamin Airguns reserves the right to replace any product which is no longer available with a product of comparable value and function. If Benjamin Airguns determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.

NOTE: “REMANUFACTURED” AIRGUNS ARE EXCLUDED FROM THIS WARRANTY AND ARE COVERED UNDER A SEPARATE WARRANTY.

What is covered:

  • Parts and Repair of any factory defect of material or workmanship.
  • Transportation charges to consumer for the repaired product and/or replacement product.

What is not covered:

  • Transportation charges to Authorized Service Station for defective product.
  • Normal wear and tear from regular use.
  • Damaged parts as a result from misuse, neglect or tampering.
  • Damage caused by dry-fire, abuse, modification or failure to perform normal maintenance – see Owner’s Manual.
  • Improper installation or maintenance performed by someone other than a Benjamin Airguns Authorized Service Station.
  • Any other expense.

ANY DISASSEMBLY OR MODIFICATION NOT PERFORMED BY A BENJAMIN AIRGUNS AUTHORIZED SERVICE CENTER WILL VOID YOUR WARRANTY.

THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. BENJAMIN AIRGUNS DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Limited lifetime warranty on Benjamin “custom” airguns

Benjamin Airguns warrants to the original consumer purchaser that this custom airgun, purchased in the US, if used in accordance with instructions, will be free of defects in material and workmanship for as long as he or she owns the product. The Limited Lifetime warranty is valid for production related failures and does not cover fair wear and tear, or routine maintenance. This warranty does not cover accidental damage, misuse, improper care, modifications or alteration, or acts of nature, such as floods and tornadoes. For product requiring a battery, the battery is not warranted. This warranty does not include sights or optics not manufactured by Benjamin Airguns. At Benjamin Airguns' option, a product will be repaired, replaced or substituted with a product of comparable value. This warranty lasts as long as the original purchaser owns the product. Coverage terminates if the original purchaser sells or otherwise transfers the product. Benjamin Airguns will not assume any responsibility for any loss or damage incurred in shipping. Any repair work on Benjamin Airguns products by unauthorized third parties voids any warranties. If Benjamin Airguns determines the repair is not covered under the warranty guidelines, there could be a charge to the consumer for the repair. Benjamin Airguns' determination regarding the coverage of the warranty will be final.

NOTE: BENJAMIN “CUSTOM” AIRGUNS COME WITH BENJAMIN AIRGUNS’ STANDARD LIMITED WARRANTY. CUSTOMER MAY PURCHASE A LIMITED LIFETIME WARRANTY ON A BENJAMIN “CUSTOM” AIRGUN FOR AN ADDITIONAL FEE AT THE TIME “CUSTOM” GUN ORDER IS PLACED. CUSTOMER MAY ONLY PURCHASE THIS LIMITED LIFE TIME WARRANTY ON A BENJAMIN “CUSTOM” AIRGUN AT THE TIME THE “CUSTOM” GUN ORDER IS PLACED.

NOTE: LIMITED LIFETIME WARRANTY FOR BENJAMIN CUSTOM AIRGUNS IS AVAILABLE ONLY IN THE NAME OF THE ORIGINAL PURCHASER.

ANY DISASSEMBLY OR MODIFICATION NOT PERFORMED BY A BENJAMIN AIRGUNS AUTHORIZED SERVICE CENTER WILL VOID YOUR WARRANTY.

THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. BENJAMIN AIRGUNS DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Limited 30-day warranty on remanufactured airguns

Product is warranted to the consumer for 30 days from date of retail purchase (or one year after last purchase date by dealer) against defects in material and workmanship.

* NOTE: A STICKER ON THE OUTSIDE OF THE BOX AND ON THE OWNER’S MANUAL INDICATES THE PRODUCT IS REMANUFACTURED AND HAS A 30 DAY WARRANTY. ALSO, THE SERIAL NUMBER OF THE PRODUCTS WILL HAVE AN “R” IN THE FIRST POSITION, IDENTIFYING THE PRODUCT AS A REMANUFACTURED PRODUCT.

What is covered:

  • Parts and Repair of any factory defect of material or workmanship.
  • Transportation charges to consumer for the repaired product and/or replacement product.

What is not covered:

  • Transportation charges to Authorized Service Station for defective product.
  • Normal wear and tear from regular use.
  • Damaged parts as a result from misuse, neglect or tampering.
  • Damage caused by dry-fire, abuse, modification or failure to perform normal maintenance – see Owner’s Manual.
  • Improper installation or maintenance performed by someone other than a Benjamin Airguns Authorized Service Station.
  • Any other expense.

ANY DISASSEMBLY OR MODIFICATION NOT PERFORMED BY A BENJAMIN AIRGUNS AUTHORIZED SERVICE CENTER WILL VOID YOUR WARRANTY.

THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. BENJAMIN AIRGUNS DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

Warranty claim and repair service

If your airgun needs repair - DO NOT ATTEMPT TO DISASSEMBLE IT! Your airgun requires special tools and fixtures to repair it. Any disassembly or modification not performed by a Benjamin Airguns Authorized Service Center will void the warranty.

U.S. Customers - Contact Benjamin Airguns Customer Service at 877-426-3423 or contact us. You will be instructed where and how to send your air gun in for repair under warranty or referred to one of our authorized service centers in your area.

Benjamin Airguns
Attn: Warranty Dept.
7629 Route 5 & 20
Bloomfield, NY 14469

Include with your product a copy of your receipt and a brief description of the problem. Be sure to indicate your name, mailing address, email address and telephone number. Allow 2-4 weeks for repairs. We recommend you use a method of shipping that provides you with a tracking number and insurance options. Benjamin Airguns is not liable for any damaged, lost or stolen merchandise during shipping.

Canadian Customers - Contact the Gravel Agency, in Quebec at 866-662-4869.

Outside U.S. Customers - Please contact your point of purchase dealer/distributor. If you do not know your dealer/distributor, contact our International Dept. for assistance at 585-657-6161 or contact us.

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